Kotak+ Ordering Policy

By using or reading any pages on www.kotakplus.com, you agree to the Website terms and Privacy Policy. If you do not agree, you should not use the Sites or place an order (as defined below).

These Terms & Conditions apply to single orders amounting to order of RM14.90 (subject to the minimum order as defined below) that are placed with Great Food Culinary Sdn Bhd (1279515-W) Licensee of KOTAK⁺ through www.kotakplus.com.

• A RM5.00 delivery fee (inclusive of SST) applies for every order via kotakplus.com.
• Limited delivery areas apply due to limited participating restaurants.
• Special order requests (e.g. without sauce, additional vegetables, no ice etc.) are not available via web ordering.
• The price of your meal will be reflected on your order form prior to confirmation.
• Although we will try our best to deliver your food orders within the indicated timeframe, to help ensure the safety of the riders, delivery times may be affected due to bad weather, traffic conditions and/or any other unforeseeable technical issues.
• KOTAK⁺ service is subject to availability. We reserve the right to reject any order.
• Access to the KOTAK⁺ Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our KOTAK⁺'s reasonable control. KOTAK⁺'s disclaims all liability for any malfunction, suspension or interruption of the Website, including inaccessibility due to network problems.
• If KOTAK⁺'s is prevented or delayed in the performance of any or all of its obligations under this Agreement due to an event of force majeure, then KOTAK⁺'s shall be excused performance or the punctual performance, as the case may be, of its said obligations and KOTAK⁺'s shall not be liable to you (whether in damages or otherwise) for such non-performance or delay in performance. "Force majeure" means any event which is beyond the control of KOTAK⁺'s, and includes exceptional weather conditions, floods, droughts, storms, lightning, high winds, natural disasters, acts of God, aircrafts or aerial objects, explosion, fire, war, hostilities, insurgencies, terrorisms, civil commotions, riots, strikes or lock-outs on a city or industrial scale, industrial disputes, industrial actions by workmen, shortage of labour, goods, food or materials, breakdown of machinery or tools or systems; and acts or regulations of government and political interferences with the usual operations of KOTAK⁺'s.
• Without prejudice to anything in the Privacy Policy, by placing an order, you confirm that you authorize, agree and consent to KOTAK⁺'s collecting, using, disclosing and/or processing personal data about you (whether provided by you before, during or after placement of the order, or that KOTAK⁺'s otherwise possesses about you) for the following purposes:

1. facilitating, processing, dealing with, administering, managing such order and payment for such order and any subsequent order that you may place;
2. carrying out due diligence and other screening activities, or to prevent or investigate any fraud or breach of contract or unlawful activity, or complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction; 
3. conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to enhance KOTAK⁺’s products, services and/or operations, and/or otherwise for KOTAK⁺'s business operations and purposes;
4. storing, hosting, backing up (whether for disaster recovery or otherwise) of such personal data. KOTAK⁺'s may disclose personal data about you to KOTAK⁺'s affiliates and/or third party service providers and/or agents ("Representatives"), who perform certain functions for KOTAK⁺’s in connection with the Purposes, so long as disclosure is necessary to enable such Representatives to perform the said functions. The Representatives may be located within or outside Malaysia. In this regard, you hereby acknowledge, agree and consent that the said Representatives may, to the extent necessary to perform the said function, collect, use, disclose, process and/or store your personal data.